Eworks is committed to delivering a high quality of service to all who use our services and our complaints policy and guide is designed to ensure that the concerns of individuals are treated seriously and are addressed promptly and fairly.

Feedback is always welcome, whether positive or negative, to enable service improvement.

What is a Complaint ?

A complaint is an expression of concern, dissatisfaction or frustration with the quality or delivery of service, a policy or procedure, or the conduct of another person.

Or more simply, telling someone that you are not happy with something about the service in which we have provided to you as a client of Eworks. You may have written your complaint down or spoken directly with us.

Making a complaint

Any person may make a complaint or give positive feedback. Complaints and feedback can be made over the phone, in person or in writing.

To enable the timely consideration of a complaint, specific details of the incident, conduct or behaviour giving rise to the complaint should be provided.

Eworks encourages complaints, where possible, to be submitted in writing (by email or letter) as this generally provides greater detail. Complaints can also be made by completing the form (Eworks Feedback Form ) which is also available at all of our office locations.

Forms can be submitted in person at any of our office locations or emailed to feedback@eworks.org.au.